FAQs

Shipping

Please allow 24-48 hours production time for your order, average total shipping times are 7-14 business days excluding holidays. Tracking numbers will be updated 3-5 business days after your order has been shipped. 

In order to avoid lost shipments, PLEASE BE SURE TO INCLUDE THE APARTMENT NUMBER.  We will not be responsible for lost, stolen or abandoned packages.  A refund will not be issued.  You will not receive a replacement for your order. However, we are more than happy to assist should there be a delay in delivery. Please contact us here.  

 

Returns/Exchanges/Refunds

ALL SALES ARE FINAL. We cannot process returns, exchanges, or refunds. This policy applies to holiday sales, flash sales (site-wide or product-specific), and items purchased with discount codes. However, we will promptly correct any errors made by our company.

 

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us to report the issue. Be sure to include the following details:

  • Your order number
  • The name and email used for the order
  • A clear description of the issue, including the original product ordered and the product you received (style/design, color, and size)

Additionally, attach photos of the product(s) to help us understand the mishap. For example, you can show any defects, the size tag, or the incorrect item.

If you received a defective product, we will provide you with a discount code for your next purchase. Rest assured, any incorrect orders will be corrected promptly.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@beunrestrained.com.


Cancellations

Our products are made to order and sent into production as soon as you place your order, so we’re unable to cancel it. Thank you for understanding!

 

I have a question that wasn't answered, can you please help?
Any further questions or concerns, please email us at hello@beunrestrained.com and we will be happy to assist you in any way we can.